Notable exceptions

All American Tailgate

Products by All American Tailgate are made to order and are not returnable unless defective. Claims must be made to spirit@msu.edu within 14 days of delivery.

Flags

Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Because weather and wearing conditions vary, the life of each flag is different. Any request for refund or exchange of flags must be made within 30 days of purchase.

Kyle Cavan

Kyle Cavan products must be returned directly to the supplier within 30 days of shipment. To receive a full refund on an item, your item must be in the same condition that you received it. Kyle Cavan can be contacted directly on their website. 

Little Birdie

Products by Little Birdie are made to order and are not returnable unless defective. 

Church Hill Classics

Diploma frames by Church Hill Classics are custom made to order specifications and are not returnable unless damaged or defective.

Holland Bar Stool Co.

For Holland Bar Stool Co. products, it is very important that you inspect your product upon arrival. Claims must be made within 48 hours of receipt. If any damage is found, call Holland Bar Stool's Customer Service at (800) 423-1903 ext. 10. In many cases, replacement parts and service can be provided as needed. For defective and/or damaged products, it is at the discretion of Holland Bar Stool Co. to do one of the following: replace the damaged part, replace the complete product, or offer a refund. To best determine which will be the best option we require photos of the damage/defect and if applicable damages to packaging. If the damaged item is requested to be returned for inspection, the customer has 14 days to do so. Any returns must be accompanied by an RMA # that can only be provided by Holland Bar Stool's Customer Service department. If, for any reason other than damage or manufacture defect, the customer decides they no longer want the product, a 20% restocking fee will be assessed to the product purchase price and shipping charges will not be refunded.  Return shipping is the responsibility of the customer, and no refund will be given until the product is received back at the factory. Holland Bar Stool Customer Service must be contacted within 48 hours of product receipt and an RMA must be issued and accompany the product upon return. Refunds will be issued ONLY once the product is returned and deemed to be in brand new, re-sellable condition. No returns will be accepted without a RMA # from Holland Bar Stool's customer service department. All items(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging.

Newport Knits

Newport Knits products must be returned directly to the supplier within 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, in its original packaging, and with proof of purchase. Newport Knits can be contacted directly via email. 

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Right of Withdrawal (EU Customers)

Withdraw from contract

1. Your right to withdraw from the contract

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. 

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2. How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision by a clear statement.

You may do so by:

• Using our online withdrawal function:
  👉 Withdraw from contract here: https://spartanspiritshop.msu.edu/pages/widerruf-formular
• Email: spirit@msu.edu
• Phone: (517) 355‑5116

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right before the withdrawal period has expired.

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3. Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of standard delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). 

We will make the reimbursement without undue delay and no later than:

• 14 days after we receive the returned goods, or
• 14 days after you provide proof that you have returned the goods

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

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4. Return of goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.

You will bear the direct cost of returning the goods unless stated otherwise.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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5. Exceptions to the right of withdrawal

The right of withdrawal does not apply to certain products, including:

• Goods made to your specifications or clearly personalized
• Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
• Digital content once performance has begun with your prior consent

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6. Important distinction

This right of withdrawal is separate from our standard returns policy. It is a statutory right for EU consumers and applies regardless of any commercial return conditions.

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7. Confirmation of withdrawal

When you submit a withdrawal request using our online function, you will receive an acknowledgment of receipt on a durable medium (spirit@msu.edu) without delay.