Customer Service

Shipping and Delivery

All orders will be processed within 2 business days from time of purchase. You will receive a shipment notification with a tracking number during processing.

In-store pickup items will be processed within 2 business days from time of purchase and must be picked up within 2 weeks. You will be notified when your order is available. Pickups are available at the 1855 Place location. Orders not picked up within 2 weeks will be refunded and returned to stock.

Items directly from the vendor may include a flat rate shipping charge that will be added to any other shipping charges at the end of your order. Please see individual product description for information. Tracking information will be provided on vendor-direct orders upon shipment.

Return Policy

All returns must include the receipt and be in original packaging with tags. The item must not be worn or washed. We reserve the right to refuse a refund if the item does not meet expectations. If the item is damaged and deemed a manufacturer defect, we will replace the item. If a replacement is unavailable, we will refund. Returns may be accepted up to one year from date of purchase. Shipping charges are non-refundable. If you have further questions, please contact our store at (517) 355-5116 or spirit@msu.edu.

Please send returns to:
Spartan Spirit Shop at MSU Union
Attn: Returns
49 Abbot Rd
East Lansing, MI 48824

 

 

Please include a copy of your order with instructions for a refund or exchange. You will be contacted by a Spartan Spirit Shop representative with more information once the item has been received. If exchanges are available, they will be sent at no extra charge.

Payment, Pricing and Promotions

We are unable to process tax exempt purchases online. Please call 517-353-1353 for further information.

We cannot process Spartan Spirit Shop gift cards online. Please visit or contact any Spartan Spirit Shop location for more details.

All promotions exclude graduation-related items and golf and tennis equipment unless specified by the Spartan Spirit Shop.

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